LRN Delivers Excellence – Plus Interest – With New Award
In November 2019, Romford based Learning Resource Network (LRN) was delighted to learn that it had been awarded the government accolade of Compliance Plus.
Ahead of the learning curve
Having already gained – and retained – the Customer Service Excellence (CSE) standard (known as the gold standard for customer service delivery), in December 2018, LRN has gone from strength to strength; resulting in the new award for extended efforts in providing outstanding customer service. The Compliance Plus award was welcomed by LRN’s CEO, Muhammad Tariq, who says, ‘The Compliance Plus award means that we have surpassed good customer service to achieve great customer service. We’re particularly pleased with the fact that we gained the award through first delivering on our service promises and providing value for our customers and, secondly, being judged superior to many similar providers in the industry.’
LRN can consider itself in good company as previous recipients of the Compliance Plus award include the library of Liverpool University, UK Engage and Southway Housing.
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End Point Assessment Organisation (EPAO)
LRN is pleased to announce that following an extensive application process, it has been approved as an End Point Assessment Organisation (EPAO) to deliver end-point assessments for the Team Leader / Supervisor at Level 3. Approval was granted on 28/05/2019 from the Institute of Apprenticeships and Technical Education.
End-point assessment (EPA) is the process for assessing an apprentice via a combination of assessment methods. LRN will shortly establish a dedicated website for employers, apprentices and other interested parties. Our website will include information such as the standards, assessment plan, timescales for EPA and a frequently asked questions section.
The Chief Executive Officer for LRN, Muhammad Tariq said: “LRN looks forward to working with its apprentices, employers and partners across businesses. We are committed to ensuring all users will benefit from a first class apprenticeship assessed by highly qualified and knowledgeable industry professionals at LRN.”
Customer Service Excellence
LRN has been awarded the Cabinet Office’s prestigious Customer Service Excellence (CSE) Standard. LRN is the first Awarding Organisation in the world to have been awarded CSE.
CSE is the gold standard award for customer service delivery, recognising that a public or private sector organisation delivers services which are efficient, effective, and place customers at the heart of the service provision.
LRN was assessed against specific criteria, including a range of policies, procedures and processes. The assessor corroborated a number of processes with our customers and spoke with staff in different roles.
The assessor report concluded:
”LRN demonstrated a clear willingness to cater effectively to its international customers and this was verified by way of conversation with a selection of customers based in Italy, Greece, Malaysia, Saudi Arabia and Pakistan who made very positive comments on the quality of service delivery and were clearly Customers who felt engaged, consulted and valued.”
LRN’s CEO, said:
LRN is extremely proud to be recognised as the first Awarding Organisation to be achieve the Customer Service Excellence Standard. This is a testament to LRN’s commitment to meeting the needs of its customers through a professional, attentive and customer centric attitude to delivery.
LRN’s International English Language Competency Assessment (IELCA) is now recognised in Ukraine.
LRN is pleased to announce that its IELCA qualification is recognised by:
- Ukrainian Medical Council,
- Ukrainian Council of Nursing and Midwifery and
- Ukrainian Professional Council of Public Health Services.
IELCA assesses four aspects of English language that include reading, listening, speaking, and writing and offers two routes: Academic and General Training. The Academic module assesses candidate ability to access undergraduate or postgraduate courses in educational institutions, colleges, and/or universities of English-speaking countries. The General Training assesses English language skills in a wide range of frameworks and is also appropriate for people who need English for use in secondary education for immigration purposes, work experience and other training purposes. Both routes assess four components of the language ability, i.e. reading, listening, speaking and writing.
LRN’s CEO, said:
“We delighted that the Ukraine Medical Council has recognised IELCA as a high stake exam. The Ukraine Medical Council is also working with LRN to deliver a range of qualifications in Ukraine.”
LEARNING RESOURCE NETWORK SIGNS AGREEMENT WITH BANK ALFALAH (PAKISTAN)
Bank Alfalah Limited is a private bank in Pakistan owned by the Abu Dhabi Group. Bank Alfalah was incorporated on June 21, 1997 as a public limited company under the Companies Ordinance 1984. Its banking operations commenced from November 1, 1997.
The Chief Executive Officer of LRN said: LRN is extremely pleased that the Bank Alfalah chose to register its employees with LRN. The Bank’s employees will be registered on LRN’s Islamic Banking qualifications. The Bank Alfalah is the first bank in Pakistan to choose a UK Awarding Organisation to ensure their employees get a valid, reliable and globally recognised qualification.
LEARNING RESOURCE NETWORK SIGNS AGREEMENT WITH DUBAI’S HUMAN DEVELOPMENT AUTHORITY
Learning Resource Network (LRN) is now a recognised international Awarding Organisation in Dubai. Candidates who hold any of LRN’s qualifications will receive a statement of recognition showing comparability with the UAE National Qualifications Framework (QFEmirates).
The Knowledge and Human Development Authority (KHDA) is responsible for the growth and quality of private education in Dubai. KHDA support schools, universities, parents, students, educators, investors and government partners to create a high-quality education sector focused on happiness and wellbeing.
The Chief Executive Officer of LRN said: LRN is extremely pleased and immensely proud to be recognised in Dubai. LRN’s qualifications are reliable and externally assessed which gives more credibility to candidates, the Higher Education Institutes and its respective employers.
The British Assessment Bureau (BAB) has awarded LRN the international ISO 9001:2015 certification for provision and online verification of certificates and awards.
LRN signed the articulation agreement with Middlesex University for the LRN Level 3 Diploma in Pre-U Foundation Studies.
NEAS Australia recognised LRN Teaching Qualification, ELTAC.
The British Assessment Bureau (BAB) has awarded LRN the international ISO 27001:2013 certification for provision and online verification of certificates and awards.