LRN Delivers Excellence – Plus Interest – With New Award
In November 2019, Romford based Learning Resource Network (LRN) was delighted to learn that it had been awarded the government accolade of Compliance Plus.
Ahead of the learning curve
Having already gained – and retained – the Customer Service Excellence (CSE) standard (known as the gold standard for customer service delivery), in December 2018, LRN has gone from strength to strength; resulting in the new award for extended efforts in providing outstanding customer service. The Compliance Plus award was welcomed by LRN’s CEO, Muhammad Tariq, who says, ‘The Compliance Plus award means that we have surpassed good customer service to achieve great customer service. We’re particularly pleased with the fact that we gained the award through first delivering on our service promises and providing value for our customers and, secondly, being judged superior to many similar providers in the industry.’
LRN can consider itself in good company as previous recipients of the Compliance Plus award include the library of Liverpool University, UK Engage and Southway Housing.
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LRN is pleased to announce that following an extensive application process, it has been approved as an End Point Assessment Organisation (EPAO) to deliver end-point assessments for the Team Leader / Supervisor at Level 3. Approval was granted on 28/05/2019 from the Institute of Apprenticeships and Technical Education.
End-point assessment (EPA) is the process for assessing an apprentice via a combination of assessment methods. LRN will shortly establish a dedicated website for employers, apprentices and other interested parties. Our website will include information such as the standards, assessment plan, timescales for EPA and a frequently asked questions section.
The Chief Executive Officer for LRN, Muhammad Tariq said: “LRN looks forward to working with its apprentices, employers and partners across businesses. We are committed to ensuring all users will benefit from a first class apprenticeship assessed by highly qualified and knowledgeable industry professionals at LRN.”